Students from the University of Oxford and Oxford Brookes University queued for over 48 hours this week to secure housing for the next academic year. The agency, Finders Keepers, released 40 properties for three or four occupants at 9am on Tuesday morning, to a waiting queue of more than one hundred students.
At 5.40am on Monday morning, there were already ten students queuing down the side of the letting office. Three groups of students had pitched tents, two of which were set up in front of the office windows. Due to the cold temperatures, most people in the queue were dressed in hats, scarves, and winter coats.
The queue for Finders Keepers has become notorious in recent years. Last year, the BBC covered the experiences of a first-year Brookes student who queued for 24 hours to secure a lease. The situation has worsened this year. Speaking to Cherwell on Monday morning, students at the front of the line said that they had been there since 8am on Sunday, expecting a 48 hour wait to secure the house that they wanted.
The properties offered by Finders Keepers are primarily in Headington, Marston, and Cowley, and the demand from students at both of Oxford’s universities is intense. An Oxford student who joined the queue at 9am on Monday told Cherwell that she and her prospective housemates had looked at ten houses the previous week through another letting agency, Chancellor’s. All ten of the available properties were leased before the students could attend the viewing.
A spokesperson for Brookes University told Cherwell: “Many students choose to live in the private rented sector after their first year, which is common across the sector. In Oxford the market is competitive due to high overall demand for housing in the city. Returning students can also apply for University accommodation and many do so each year. To support students navigating this, the University provides clear guidance throughout the year on how and when to book with the University.”
Of those Oxford University students waiting in line, around half were medical students seeking housing in Headington due to the neighbourhood’s close proximity to the John Radcliffe Hospital. A third-year Oxford medical student told Cherwell that though she could have another year of college accommodation, “the accommodation we do get is in north Oxford whereas the hospital is in southeast Oxford, so very inconvenient location wise. This means that what generally most people have to do in fourth year is find a house somewhere else.”
The student lamented that the scramble to find housing came alongside the transition to clinical studies: “This is routinely the year that people find the most challenging, just because of how big of an adjustment it is to be in the hospital. So, having this looming over my head plus this whole organisational crisis with trying to find a house is not great, and I know that there’s a lot of people in the same boat as well.”
Explaining the process of securing a house through Finders Keepers, she said that the agency does not give property viewings before leases are signed, at which point tenants must make a holding deposit of a week’s rent. What this means, according to the student, is that “effectively a viewing costs £700”. She said that this makes it difficult to assess the quality of a property before one has signed the lease, a process that she said “feels really shady”. She told Cherwell: “Just because we need houses as students and the letting agencies know that, doesn’t mean the letting agencies can just take advantage of us.”
Victoria Lyall, head of marketing for Finders Keepers, told Cherwell: “Launching our properties on a nominated date is the fairest way to give all students a chance to find a property they want. This enables us to communicate this date to students so that they can see all available options in one go.
“During the pandemic, we launched the properties remotely (via the telephone) but this was not effective as the systems were overwhelmed; rather than one person calling on behalf of a group of five they were each calling and getting their parents to call in an attempt to get through first. We have always stated that we are open to suggestions on how to manage this situation in the fairest way, and this remains the case.”
Lyall said that students queuing was not necessary, and that other properties become available later in the year. She claimed that “if students start to queue, we advise them (face to face) that it is not necessary.” Students waiting outside the office on Monday, however, encountered no staff from the agency.


